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GB/T 27917.1-2023 English PDF

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GB/T 27917.1-2023: Express service - Part 1: Basic terminology
Status: Valid

GB/T 27917.1: Historical versions

Standard IDUSDBUY PDFLead-DaysStandard Title (Description)Status
GB/T 27917.1-2023529 Add to Cart 5 days Express service - Part 1: Basic terminology Valid
GB/T 27917.1-2011759 Add to Cart 4 days Express service -- Part 1: Basic terminology Obsolete

Similar standards

GB/T 21737   GB/T 29632   GB/T 36683   GB/T 18760   GB/T 26354   GB/T 27917.2   

Basic data

Standard ID: GB/T 27917.1-2023 (GB/T27917.1-2023)
Description (Translated English): Express service - Part 1: Basic terminology
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 03.240
Word Count Estimation: 26,291
Date of Issue: 2023-12-28
Date of Implementation: 2024-04-01
Older Standard (superseded by this standard): GB/T 27917.1-2011
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 27917.1-2023: Express service - Part 1: Basic terminology

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 03:240 CCSA12 National Standards of People's Republic of China Replace GB/T 27917:1-2011 Courier Services Part 1: Basic Terminology Published on 2023-12-28 2024-04-01 Implementation State Administration for Market Regulation Released by the National Standardization Administration Committee

Table of contents

Preface III Introduction V 1 Scope 1 2 Normative references 1 3 Basic concepts 1 4 Practitioners 1 5 Express Service Category 2 6 Special Express 4 7 Service facilities and equipment 5 8 Service Supplies 7 9 Service links 8 10 Service quality11 Reference 12 Index 13

Foreword

This document complies with the provisions of GB/T 1:1-2020 "Standardization Work Guidelines Part 1: Structure and Drafting Rules of Standardization Documents" Drafting: This document is Part 1 of GB/T 27917 "Express Service": GB/T 27917 has released the following parts: ---Part 1: Basic terminology; ---Part 2: Organizational requirements; ---Part 3: Service link: This document replaces GB/T 27917:1-2011 "Express Service Part 1: Basic Terminology" and is consistent with GB/T 27917:1-2011 In addition to structural adjustments and editorial changes, the main technical changes are as follows: ---Added "delivery" (see 3:1), "express service entity" (see 3:3), "express terminal outlet" (see 3:3:1), changed the "express service" "Service" (see 3:2, 2:1 of the:2011 edition), "Express mail" (see 3:4, 2:3 of the:2011 edition); deleted "Express Service Organization" (see 2:2 of the:2011 edition), "Express delivery clerk" (see 2:4 of the:2011 edition), "Express delivery business network" (see 2:5 of the:2011 edition); ---Added "courier" (see 4:1), "express mail handler" (see 4:2), "mail express security inspector" (see 4:3), "express engineering technology" Personnel" (see 4:4), "Express Equipment Operation and Maintenance Engineer" (see 4:5), "Express Site Manager" (see 4:6), "International Express Business Engineer" (see 4:7), deleted “delivery person” (see 4:2:1 of the:2011 version), “handler” (see 4:2:2 of the:2011 version), and “customer service staff” (See 4:2:3 of the:2011 edition), "International express customs declarer" (see 4:2:4 of the:2011 edition); ---Added "standard time express delivery" (see 5:1:1), "non-standard time express delivery" (see 5:1:2), "rural express delivery" (see 5:3:1), "urban express delivery" "Express" (see 5:3:2), "Normal temperature express" (see 5:4:1), "Cold chain express" (see 5:4:2), "Reverse express" (see 5:5:3), "Insured price" "Express" (see 5:5:4), changed "Domestic Express" (see 5:2:1, 3:1:1 of the:2011 version), "City Express" (see 5:2:1:1, 3:1:1:1 of the:2011 edition), "Express delivery within the province to other places" (see 5:2:1:2, 3:1:1:2 of the:2011 edition), "International Express" (see 5:2:2, 3:1:2 of the:2011 edition), "International Inbound Express" (see 5:2:2:1, 3:1:2:1 of the:2011 Edition), "International Outbound Express" (See 5:2:2:2, 3:1:2:2 of the:2011 edition), "Hong Kong, Macao and Taiwan Express" (see 5:2:1:4, 3:1:3 of the:2011 edition), delete the "limited time" "Express delivery" (see 3:2:3 of the:2011 edition), "special express delivery" (see 3:2:4 of the:2011 edition); ---Added "special-shaped parts" (see 6:9), changed "rejected parts" (see 6:4, 4:1:3:1 of the:2011 version), "uncovered express" (see 6:5, 4:1:3:4 of the:2011 edition), "damaged parts" (see 6:6, 4:1:3:5 of the:2011 edition), "delivered parts" (see 6:2, the:2011 edition 4:1:2:4 of the:2011 edition), deleted “commissioned items” (see 4:1:2:2 of the:2011 edition), “self-pickup items” (see 4:1:2:3 of the:2011 edition), and “wrong items”: "Send" (see 4:1:3:3 of the:2011 version); ---Added "express service station" (see 7:2), "village-level delivery logistics comprehensive service station" (see 7:3), "unmanned service station" (see 7:4), "Intelligent collection and investment service terminal" (see 7:6), "intelligent envelope box" (see 7:7), "intelligent express box" (see 7:8), "unmanned express delivery vehicle" (See 7:9), "Express delivery drones" (see 7:10), "Automatic sorting equipment" (see 7:11), "Automatically guided transport sorting robots" (see 7:12), "Express intelligent X-ray safety inspection equipment" (see 7:13), "Express vehicle" (see 7:14), "Express special electric three-wheeler" "Car" (see 7:15), "Express delivery information system" (see 7:17), "Express delivery business place" (see 7:1, 4:4:1 of the:2011 version), "Express mail processing place" (see 7:5, 4:4:2 of the:2011 edition), "express handheld terminal" (see 7:16, 4:4:6 of the:2011 edition), deleted In addition to "Customs Express Supervision Site" (see 4:4:3 of the:2011 Edition) and "Call Center" (see 4:4:4 of the:2011 Edition); ---Added "express electronic waybill" (see 8:1:2), "recycling packaging box" (see 8:2:3), "express packaging bag" (see 8:2:4), "express collection" "Bagging" (see 8:2:5), "Packaging fillers" (see 8:2:6), "reply order" (see 8:1:3, 4:3:4 of the:2011 version), "express delivery" have been changed Envelope" (see 8:2:1, 4:4:7 of the:2011 edition), "Express packaging box" (see 8:2:2, 4:4:8 of the:2011 edition), deleted "express mail" "Details Form" (see 4:3:1 of the:2011 edition), "Resending Application Form" (see 4:3:2 of the:2011 edition), "Claim Application Form" (see:2011 Edition of 4:3:3 of the:2011 edition), "Express Customs Declaration Form" (see 4:3:5 of the:2011 edition); ---Added "ordering" (see 9:1:1), "real-name receipt and delivery" (see 9:1:2), "packaging" (see 9:1:4), "over-packaging" (see 9:1:4:1), "Green packaging" (see 9:1:4:2), "warehousing" (see 9:2:3), "delivery" (see 9:3:1), "door-to-door delivery" (see 9:3:3:1), "box delivery" (see 9:3:3:2), "station delivery" (see 9:3:3:3), "other delivery" (see 9:3:3:4), changed "first delivery" (see 9:3:2,:2011 5:4:1 of the:2011 edition), "Complaint" (see 9:5:1, 5:6:1 of the:2011 edition), "Appeal" (see 9:5:3, 5:6:3 of the:2011 edition), "Appeal" "Time limit" (see 9:5:4, 5:6:4 of the:2011 version), "Internal parts do not match" (see 9:6:4, 5:7:4 of the:2011 version); "Receive orders" has been deleted (See 5:1:1 of the:2011 edition), "Pickup" (see 5:1:2 of the:2011 edition), "Express package" (see 5:2:4 of the:2011 edition), "Customs declaration" (see 5:3:1 of the:2011 edition), "customs clearance" (see 5:3:2 of the:2011 edition), "inspection declaration" (see 5:3:3 of the:2011 edition), "Reinvestment" (see 5:4:2 of the:2011 version): Please note that some content in this document may be subject to patents: The publisher of this document assumes no responsibility for identifying patents: This document is submitted by the State Post Bureau: This document is under the jurisdiction of the National Postal Industry Standardization Technical Committee (SAC/TC462): This document was drafted by: China Institute of Standardization, Development Research Center of the State Post Bureau: The main drafters of this document: Jin Zongzhen, Cao Lili, Zeng Yi, Geng Yan, Wang Qiaohui, Peng Bin, Liu Na, Hou Fei, Wang Qi, Wang Mengxiang, Liu Qi, Zheng Juaner, Wang Nana, Wan Fujun, Zhang Yuchen, Zhou Xingyao: The previous versions of this document and the documents it replaces are as follows: ---First published as GB/T 27917:1-2011 in:2011; ---This is the first revision:

Introduction

GB/T 27917 "Express Service" is planned to consist of three parts: ---Part 1: Basic terminology: The purpose is to define the basic concepts of express delivery services and clarify their relationship with practitioners, categories of express delivery services, and special Basic terms related to express mail, service facilities and equipment, service supplies, service links, and service quality: ---Part 2: Organizational requirements: The purpose is to stipulate the overall requirements for express delivery service entities, service entities, service products, and service locations: and facilities, packaging supplies and equipment, employees, information systems, data security, service contracts, service security, and service quality: this requirement: ---Part 3: Service link: The purpose is to stipulate the service links of domestic express delivery business (excluding express delivery business from Hong Kong, Macao and Taiwan), as well as international Specific requirements for express delivery services within the territory of the People's Republic of China and Hong Kong, Macao and Taiwan express delivery services within the mainland (mainland): Courier Services Part 1: Basic Terminology

1 Scope

This document defines the basic concepts of express delivery services, as well as their relationship with practitioners, categories of express delivery services, special express items, service facilities and equipment, and services: Basic terminology related to service supplies, service links, and service quality: This document applies to operations, management, teaching, scientific research and other activities related to express delivery services:

2 Normative reference documents

This document has no normative references:

3 Basic concepts

3:1 Postinganddelivery The activity of delivering letters, packages, printed matter and other items to specific individuals or units according to the name and address on the package: Note: Shipping includes collection, sorting, transportation, delivery and other links: 3:2 express service expressservice; courierservice The delivery (3:1) activity is completed quickly according to the agreed time limit and method: 3:3 express service entity expressserviceentity Enterprises and their branches that provide express delivery services (3:2) registered in accordance with the law within the territory of the People's Republic of China, as well as express delivery terminal outlets (3:3:1): 3:3:1 Business outlets that provide express terminal services that are registered in accordance with the law: 3:4 express expressitem Letters, packages, printed matter, etc: delivered by express delivery service entities (3:3) in accordance with the law: Note: Package contents include consumer products, industrial products and other products:

4 Practitioners

4:1 expresscourier Personnel engaged in express delivery (3:4) collection and delivery (9:3:1), customer information collection, relationship maintenance and business promotion: 4:2 express operator Personnel engaged in receiving, unloading, distributing, consolidating packages (9:2:5), loading, and shipping of express items (3:4) and general packages:
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