GB/T 24421.2-2023 English PDFUS$379.00 ยท In stock
Delivery: <= 4 days. True-PDF full-copy in English will be manually translated and delivered via email. GB/T 24421.2-2023: Guidelines for standardization of organizations in service sector - Part 2: Standard system construction Status: Valid GB/T 24421.2: Historical versions
Basic dataStandard ID: GB/T 24421.2-2023 (GB/T24421.2-2023)Description (Translated English): Guidelines for standardization of organizations in service sector - Part 2: Standard system construction Sector / Industry: National Standard (Recommended) Classification of Chinese Standard: A00 Classification of International Standard: 03.080.01 Word Count Estimation: 19,141 Date of Issue: 2023-03-17 Date of Implementation: 2023-03-17 Older Standard (superseded by this standard): GB/T 24421.2-2009 Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration GB/T 24421.2-2023: Guidelines for standardization of organizations in service sector - Part 2: Standard system construction---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order. ICS03:080:01 CCSA00 National Standards of People's Republic of China Replace GB/T 24421:2-2009 Guidelines for standardization work of service industry organizations Part 2: Standard System Construction Released on 2023-03-17 2023-03-17 Implementation State Administration for Market Regulation Released by the National Standardization Management Committee table of contentsPreface III Introduction IV 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 General principles 2 5 Standard System Construction Method 2 5:1 Requirements Analysis 2 5:2 Determine the standardization policy and goals 3 5:3 Preparation of standard system table 4 6 Standard Architecture and Content 6 6:1 Overall structure 6 6:2 General service standard system 6 6:3 Service provision standard system 8 6:4 Service Guarantee Standard System 9 6:5 Post standard system 11 Reference 13forewordThis document is in accordance with the provisions of GB/T 1:1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules for Standardization Documents" drafting: This document is the second part of GB/T 24421 "Guidelines for Standardization Work of Service Industry Organizations": GB/T 24421 has issued the following part: --- Part 1: General; --- Part 2: Standard system construction; --- Part 3: Standard preparation; --- Part 4: Standard implementation and evaluation; --- Part 5: Improvements: This document replaces GB/T 24421:2-2009 "Guidelines for Standardization of Service Industry Organizations Part 2: Standard System", and Compared with GB/T 24421:2-2009, except for structural adjustment and editorial changes, the main technical changes are as follows: --- Changed the terms and their definitions (see 3:1~3:3, 3:1~3:3 of the:2009 edition), and added the term "job standard system" (see 3:4); --- Changed the "General Requirements" and modified them according to the rules for writing the guidelines (see Chapter 4, 4:2 of the:2009 edition); --- Added "standard system construction method" (see Chapter 5); --- Changed the overall structure of the service industry organization standard system (see 6:1, 4:1 of the:2009 edition); ---Changed the service general basic standard architecture and related content (see 6:2, Chapter 5 of the:2009 edition); --- Changed the service provision standard architecture and related content (see 6:3, Chapter 7 of the:2009 edition); --- Changed the service assurance standard architecture and related content (see 6:4, Chapter 6 of the:2009 edition); --- Added "job standard system" (see 6:5): Please note that some contents of this document may refer to patents: The issuing agency of this document assumes no responsibility for identifying patents: This document is proposed and managed by the National Service Standardization Technical Committee (SAC/TC264): This document was drafted by: Beijing Institute of Standardization, Beijing Market Supervision Administration: The main drafters of this document: Wang Ying, Yu Siyang, Liu Xuetao, Yao Ping, Tian Chuan, Quan Jinghua, Jiang Shunxiang: The release status of previous versions of this document and the documents it replaces are as follows: ---First published as GB/T 24421:2-2009 in:2009; --- This is the first revision:IntroductionThe standardization work of service industry organizations is that service industry organizations establish a satisfactory To meet the organization's vision, mission, values and strategic needs of the standard system, formulate relevant standards, and through the operation of the standard system, the implementation of standards It is a standardization activity for continuous improvement and improvement through application and evaluation: GB/T 24421 is proposed to consist of five parts: --- Part 1: General: The purpose is to provide guidance for the standardization work of service industry organizations: --- Part 2: Construction of the standard system: The purpose is to provide guidance for the establishment of the standard system of service industry organizations: --- Part 3: Standard preparation: The purpose is to provide guidance for the establishment of standards for service industry organizations: --- Part 4: Standard implementation and evaluation: The purpose is to provide guidance for the implementation and evaluation of service industry organization standards: --- Part 5: Improvement: The purpose is to provide guidance for the improvement of the standardization work of service industry organizations: Adopting the standard system of service industry organizations for management is a strategic decision of service industry organizations, and the construction and effective operation are in line with their own characteristics, A coordinated, scientific and reasonable standard system is conducive to ensuring service quality, meeting customer needs, and enhancing the recognition of service industry organizations by all relevant parties: At the same time, improve economic and social benefits, and promote the sustainable and high-quality development of service industry organizations: In addition, the management technology tools imported by service industry organizations are diverse: How to effectively integrate various tools to form a synergy is a key issue for service industry organizations: Problems that need to be solved urgently in the process of operation and management: The standard system is a scientific organic whole formed by standards within a certain range according to their internal relations: The standard system of service industry organizations integrates the PDCA cycle, SDCA cycle, and thinking based on compliance, quality, and risk into the standard system, providing Class management technical tools provide a scientific, systematic, standardized and effective technical platform in document integration: Note: The PDCA cycle and the SDCA cycle are two major scientific work procedures, and the PDCA cycle refers to planning (Plan), implementation (Do), inspection (Check) and processing (Act), SDCA cycle refers to standardization (Standardize), implementation (Do), inspection (Check), disposal (Act): The two big cycles are not only applicable to the service industry The overall process control of the organization is also applicable to the process control of any service, management, work, task: Guidelines for standardization work of service industry organizations Part 2: Standard System Construction1 ScopeThis document provides suggestions on the principles and methods for the construction of the standard system of service industry organizations, and provides relevant information on the structure and content of the standard system: information: This document is applicable to the planning, design, preparation and maintenance of the standard system of service industry organizations:2 Normative referencesThe contents of the following documents constitute the essential provisions of this document through normative references in the text: Among them, dated references For documents, only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to this document: GB/T 13016 Standard System Construction Principles and Requirements GB/T 13017 Enterprise Standard System Table Preparation Guidelines GB/T 24421:1 Guidelines for standardization work of service industry organizations Part 1: General principles GB/T 24421:3 Guidelines for Standardization Work of Service Industry Organizations Part 3: Standardization GB/T 24421:4 Guidelines for standardization work of service industry organizations Part 4: Standard implementation and evaluation GB/T 24421:5 Guidelines for Standardization Work of Service Industry Organizations Part 5: Improvement3 Terms and DefinitionsThe following terms and definitions defined in GB/T 24421:1 apply to this document: 3:1 It is a scientific organic whole formed by the standards that are widely used in service industry organizations and have extensive guiding significance according to their internal connections: Note: The standards in the service general basic standard system are the basis for the formulation and implementation of other standards, and are not affected by the industry type, operation mode, and technology of service industry organizations: level and other factors: 3:2 In order to meet the needs of customers, service industry organizations standardize the process of direct or indirect contact activities between suppliers and customers according to their internal links formed an organic whole of science: 3:3 In order to ensure the orderly development of services and management, service industry organizations aim to support the effective provision of services according to the standards formed by their internal relations: The organic whole of science: ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of GB/T 24421.2-2023_English be delivered?Answer: Upon your order, we will start to translate GB/T 24421.2-2023_English as soon as possible, and keep you informed of the progress. 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Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.Question 5: Should I purchase the latest version GB/T 24421.2-2023?Answer: Yes. Unless special scenarios such as technical constraints or academic study, you should always prioritize to purchase the latest version GB/T 24421.2-2023 even if the enforcement date is in future. Complying with the latest version means that, by default, it also complies with all the earlier versions, technically. |
