GB/T 24359-2021 English PDFUS$209.00 · In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. GB/T 24359-2021: Quality requirements and evaluation of third party logistics service Status: Valid GB/T 24359: Historical versions
Basic dataStandard ID: GB/T 24359-2021 (GB/T24359-2021)Description (Translated English): Quality requirements and evaluation of third party logistics service Sector / Industry: National Standard (Recommended) Classification of Chinese Standard: A00 Word Count Estimation: 11,110 Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration GB/T 24359-2021: Quality requirements and evaluation of third party logistics service---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.Quality requirements and evaluation of third party logistics service ICS 03.120.01 CCSA00 National Standards of People's Republic of China Replace GB/T 24359-2009 Third-party logistics service quality and evaluation Released on 2021-11-26 2022-06-01 implementation State Administration for Market Regulation Issued by the National Standardization Management Committee Table of contentsForeword Ⅰ 1 Scope 1 2 Normative references 1 3 Terms and definitions 1 4 Basic requirements 2 5 Service requirements 2 6 Risk and emergency management 3 7 Complaint handling 3 8 Main service quality indicators 4 9 Service Quality Evaluation 4 10 Continuous improvement 4 Appendix A (normative) The main service quality indicators and calculation methods of third-party logistics 5ForewordThis document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1.Structure and Drafting Rules of Standardization Documents" Drafting. This document replaces GB/T 24359-2009 "Third Party Logistics Service Quality Requirements", compared with GB/T 24359-2009, except for the structure In addition to adjustments and editorial changes, the main technical changes are as follows. ---The standard name has been changed; --- Changed Chapter 1 "Scope" (see Chapter 1, Chapter 1 of the.2009 edition); ---Added "Service Quality" and "Reverse Logistics" in Chapter 3 "Terms and Definitions" (see 3.3 and 3.5); --- Deleted "third-party logistics service quality" and "logistics network" in Chapter 3 "Terms and Definitions" (see 3.3 and 3.5); ---Changed the content of Chapter 4 "Basic Requirements" (see Chapter 4, Chapter 4 of the.2009 edition); ---Changed the standard framework of Chapter 5, Chapter 6, and Chapter 7, merged into the current Chapter 5 "Service Requirements" (see Chapter 5,.2009 edition Chapter 5, Chapter 6, and Chapter 7); ---Changed the content of "Information Service" (see 5.2, Chapter 6 of the.2009 edition); ---Changed the content of "Warehouse" (see 5.3.1, 7.1 of the.2009 edition); --- Added "Reverse Logistics" of "Operation Service" (see 5.3.5); ---Changed the content of "Other Services" (see 5.3.6, 7.5 in.2009 edition); ---Changed the content of "Risk and Emergency Management" (see Chapter 6, Chapter 8 of the.2009 edition); ---Changed the content of "Main Service Quality Indicators" (see Chapter 8, Chapter 10 of the.2009 edition); --- Added Chapter 9 "Service Quality Evaluation" (see Chapter 9); --- Added Chapter 10 "Continuous Improvement" (see Chapter 10). Please note that some of the contents of this document may involve patents. The issuing agency of this document is not responsible for identifying patents. This document was proposed and managed by the National Logistics Standardization Technical Committee (SAC/TC269). Drafting organizations of this document. Shanghai Institute of Quality and Standardization, Xiamen Tongcheng Logistics Co., Ltd., Shanghai Logistics Association, Baosong Logistics Enterprise Group Co., Ltd., Shenzhen Kaidongyuan Modern Logistics Co., Ltd., GLP Investment (Shanghai) Co., Ltd., Shanghai Yuanrui Supply Chain Management Co., Ltd., Shanghai Business School, Shanghai Second Polytechnic University. The main drafters of this document. Yang Jieming, Yan Shaoqing, Wang Xiaoyan, Mana, Song Min, Lu Huanhuan, Gu Xiaoyu, Chen Zhiyong, Chen Zhen, Li Min, Zhang Jianfeng, Zhang Pin, Hao Hao, Liu Bin, Yu Yang, Zhuang Zhiyi, Li Tianmin, Jiang Ping, Zhang Zhaocui. The previous releases of this document and the replaced documents are as follows. --- First published as GB/T 24359-2009 in.2009; ---This is the first revision. Third-party logistics service quality and evaluation1 ScopeThis document specifies the basic requirements, service requirements, risk and emergency management, complaint handling, and main service quality indicators for third-party logistics services. Standards, service quality evaluation and continuous improvement. This document is applicable to the management and evaluation of third-party logistics services.2 Normative referencesThe content of the following documents constitutes an indispensable clause of this document through normative references in the text. Among them, dated quotations Only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to This document. GB/T 18354 Logistics Terminology GB/T 21071 Warehousing Service Quality Requirements GB/T 30333 Logistics Service Contract Guidelines GB/T 36733 General Rules for Service Quality Evaluation SB/T 10977 Warehousing operation specification3 Terms and definitionsThe following terms and definitions defined in GB/T 18354 and GB/T 36733 apply to this document. 3.1 ThirdpartylogisticsTPL,3PL Independent of the supply and demand parties, it provides customers with a special or comprehensive logistics system design or system operation logistics service model. [Source. GB/T 18354-2006,2.9] 3.2 Logisticsservice A series of logistics activities implemented to meet customer needs and their results. [Source. GB/T 18354-2006,2.7] 3.3 Servicequality The extent to which the organization can meet the characteristics of regulations, agreements, and customer needs. [Source. GB/T 36733-2018, 3.5] 3.4 Logisticsenterprise Engage in logistics business design and system operation within the scope of basic logistics functions, and have an information management system suitable for its own business. An economic organization that conducts independent accounting and independently assumes civil liabilities. [Source. GB/T 18354-2006, 2.16] ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of GB/T 24359-2021_English be delivered?Answer: Upon your order, we will start to translate GB/T 24359-2021_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time.Question 2: Can I share the purchased PDF of GB/T 24359-2021_English with my colleagues?Answer: Yes. 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