GB/T 22766.1-2022 English PDFUS$269.00 ยท In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. GB/T 22766.1-2022: After-sales service of household and similar electrical appliances - Part 1: General requirement Status: Valid GB/T 22766.1: Historical versions
Basic dataStandard ID: GB/T 22766.1-2022 (GB/T22766.1-2022)Description (Translated English): After-sales service of household and similar electrical appliances - Part 1: General requirement Sector / Industry: National Standard (Recommended) Classification of Chinese Standard: Y60 Classification of International Standard: 97.030 Word Count Estimation: 14,181 Date of Issue: 2022-10-14 Date of Implementation: 2023-05-01 Older Standard (superseded by this standard): GB/T 22766.1-2008 Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration GB/T 22766.1-2022: After-sales service of household and similar electrical appliances - Part 1: General requirement---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order. After-sales service of household and similar electrical appliances -- Part 1.General requirement ICS 97.030 CCSY60 National Standards of People's Republic of China Replacing GB/T 22766.1-2008 After-sales service of household and similar electrical appliances Part 1.General Requirements Part 1.Generalrequirement 2023-05-01 Implementation State Administration for Market Regulation Released by the National Standardization Administration directory Preface I Introduction III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Requirements of the after-sales service party 2 5 Provision of after-sales service 3 6 After-sales service specification 4 Appendix A (Informative) Safety Inspection of Appliances After Maintenance 7 Appendix B (normative) Remote after-sales service requirements 8 Reference 9 forewordThis document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1.Structure and Drafting Rules of Standardization Documents" drafted. This document is part 1 of GB/T 22766 "After-sale Service of Electrical Appliances for Household and Similar Purposes". GB/T 22766 has been released to the next part. --- Part 1.General requirements; --- Part 2.Particular requirements for refrigerators; --- Part 3.Particular requirements for air conditioners; --- Part 4.Particular requirements for washing machines; --- Part 5.Particular requirements for electric water heaters; --- Part 6.Particular requirements for range hoods; --- Part 7.Particular requirements for vacuum cleaners; --- Part 8.Particular requirements for water dispensers; --- Part 9.Particular requirements for air purifiers; --- Part 10.Particular requirements for dishwashers. This document replaces GB/T 22766.1-2008 "After-sales service of household and similar electrical appliances - Part 1.General requirements", and Compared with GB/T 22766.1-2008, in addition to structural adjustment and editorial changes, the main technical changes are as follows. --- Changed some terms and definitions (see 3.1, 3.2, 3.3, 3.4, 3.11, 3.12, 3.1, 3.2, 3.3, 3.4, 3.10, 3.11); --- Added the definitions of cleaning, intelligent service and remote service (see 3.10, 3.13, 3.14); --- Changed the basic requirements of the after-sales service party (see 4.2.1, 4.2.2, 4.2 of the.2008 edition), increased the provision of intelligent services and remote Basic requirements for service providers of process services (see 4.2.4, 4.2.5); --- Changed the basic requirements of the business premises (see 4.3.1, 4.3.3, 4.3 of the.2008 edition), increased the possibility of providing remote services and maintenance Requirements for service places burning refrigerants (see 4.3.2, 4.3.4); --- Increased equipment requirements for repairing inflammable and explosive materials (see 4.4.4), and equipment requirements for providing remote services (see 4.4.5); --- Changed the basic requirements for service personnel (see 4.5, 4.5 of the.2008 edition); --- Changed the collection method of after-sales service information (see 6.1, 6.1 of the.2008 edition); --- Changed the requirements for on-site after-sales service, refined the on-site after-sales service, and increased the requirements for on-site cleaning services (See 6.2.2, 6.2.3 of the.2008 edition); --- Changed the maintenance service requirements at the service party's premises, and added the recommendation for basic safety inspection (see 6.2.3, Appendix A,.2008 version 6.2.4); --- Added requirements for remote after-sales service (see 6.2.4, Appendix B); --- Changed the requirements for the provision of after-sales service parts and the handling of parts under replacement (see 6.2.5, 6.2.5 of the.2008 edition); --- In the after-sales service safety specification, the suggestion for basic safety inspection of the appliance after dismantling, modification and restoration has been added (see 6.2.6.6); --- Changed "return visit of after-sales service" to "supervision and evaluation of after-sales service", and changed the content of the clause (see 6.4,.2008 edition 6.4); --- Added handling requirements for complaints (see 6.5); --- Added references. Please note that some content of this document may be patented. The issuing authority of this document assumes no responsibility for identifying these patents. This document is proposed by China National Light Industry Federation. This document is under the jurisdiction of the National Standardization Technical Committee for Household Appliances (SAC/TC46). This document is drafted by. Qingdao Haier Intelligent Technology R&D Co., Ltd., China Household Electrical Appliances Research Institute, Ningbo Meimeijiajia Electrical Service Co., Ltd., Bossihua Household Appliances Service Jiangsu Co., Ltd., Qingdao Product Quality Inspection Institute, Jiangsu Chunlan Refrigeration Equipment Co., Ltd. Co., Ltd., Midea Group Co., Ltd., Qingdao Haier Washing Machine Co., Ltd., Haier Group Technology R&D Center, Qingdao Ririshun Electrical Clothing Co., Ltd. Services Co., Ltd., Xi'an Qing'an Refrigeration Equipment Co., Ltd., Qingdao Guochuang Intelligent Home Appliance Research Institute Co., Ltd. The main drafters of this document. Yu Cailing, Yan Ling, Jiang Li, Nie Xiaofei, Liu Yi, Shi Duo, Lan Chuan, Chen Lin, Li Li, Yu Ling, Chen Jianyong, Wang Dingyuan, Sha Lu, Gui Zhihui. The previous versions of this document have been released as follows. ---First published in.2008 as GB/T 22766.1-2008; ---This is the first revision.IntroductionIn order to standardize the after-sales service requirements of household and similar electrical appliances, provide consumers with high-quality after-sales service experience and improve service quality The standard of GB/T 22766 "After-sales Service of Electrical Appliances for Household and Similar Purposes" was formulated. In order to avoid too long, GB/T 22766 according to The principles of generality and specificity are intended to consist of the following components. --- Part 1.General requirements; --- Part 2.Particular requirements for refrigerators; --- Part 3.Particular requirements for air conditioners; --- Part 4.Particular requirements for washing machines; --- Part 5.Particular requirements for electric water heaters; --- Part 6.Particular requirements for range hoods; --- Part 7.Particular requirements for vacuum cleaners; --- Part 8.Special requirements for water purifiers; --- Part 9.Particular requirements for air purifiers; --- Part 10.Particular requirements for dishwashers. Part 1 gives the basic content and basic requirements of after-sales service for household and similar electrical appliances. Part 2 to Part 10 points Do not give special requirements for after-sales service of various household appliances. Special requirements for after-sales service of household appliances are used in conjunction with GB/T 22766.1 It provides an important basis for enterprises to carry out after-sales service. Appendix A of this document is an informative appendix, which aims to guide service providers to pay attention to the safety of household and similar electrical appliances after repair, and to carry out basic safety inspections and establish maintenance inspection records. After-sales service of household and similar electrical appliances Part 1.General Requirements1 ScopeThis document specifies the basic content and basic requirements for after-sales service of household and similar electrical appliances. This document applies to the preparation, implementation and service activities of relevant documents in the after-sales service of household and similar electrical appliances.2 Normative referencesThe contents of the following documents constitute essential provisions of this document through normative references in the text. Among them, dated citations documents, only the version corresponding to that date applies to this document; for undated references, the latest edition (including all amendments) applies to this document. GB 4706.1 Safety of Household and Similar Electrical Appliances Part 1.General Requirements GB/T 15624.1 Guidelines for Standardization of Services Part 1.General Provisions GB/T 17242 Complaint Handling Guide GB/T 18760 Consumer Goods Service Methods and Requirements3 Terms and DefinitionsThe following terms and definitions apply to this document. 3.1 Electrical appliances used by non-professionals (hereinafter referred to as "appliances") in homes, residences and similar occasions. [Source. GB/T 5296.2-2008, 3.1] 3.2 consumer A member of society who buys, uses goods or receives services to meet the needs of life. [Source. GB/T 5296.1-2012, 3.1] 3.3 service provider servicesupplier Manufacturers of home appliances or other authorized and qualified economic organizations (referred to as "services") that can provide after-sales services for household and similar appliances. square"). 3.4 After-sales service The contact activities between the service provider and the consumer in the process of designing, consulting, installing, debugging, repairing, cleaning and maintenance of the appliance and by the result of this. 3.5 design design The service provider provides a solution that meets the needs of consumers in combination with the use environment and the characteristics of the appliance. ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of GB/T 22766.1-2022_English be delivered?Answer: Upon your order, we will start to translate GB/T 22766.1-2022_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. 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Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.Question 5: Should I purchase the latest version GB/T 22766.1-2022?Answer: Yes. Unless special scenarios such as technical constraints or academic study, you should always prioritize to purchase the latest version GB/T 22766.1-2022 even if the enforcement date is in future. Complying with the latest version means that, by default, it also complies with all the earlier versions, technically. |
