GB/T 21071-2021 English PDF

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GB/T 21071-2021: Quality requirement of warehousing service
Status: Valid

GB/T 21071: Historical versions

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 21071-2021	199	Add to Cart	3 days	Quality requirement of warehousing service	Valid
GB/T 21071-2007	279	Add to Cart	3 days	Requirement for warehousing service quality	Obsolete

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GB/T 19028   GB/T 22760   GB/T 20000.2   GB/T 27060   GB/T 27030   

Basic data

Standard ID: GB/T 21071-2021 (GB/T21071-2021)
Description (Translated English): Quality requirement of warehousing service
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A00
Word Count Estimation: 9,949
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 21071-2021: Quality requirement of warehousing service

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Quality requirement of warehousing service ICS 03:120:10 CCSA00 National Standards of People's Republic of China Replacing GB/T 21071-2007 Warehousing service quality requirements Published on 2021-12-31 2022-07-01 Implementation State Administration for Market Regulation Released by the National Standardization Administration directory Preface III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Basic requirements 1 5 Service Quality Indicators and Requirements 1 5:1 Warehousing operations 1 5:2 Warehouse Management 2 5:3 Informatization Level 3 6 Customer Satisfaction Survey4 Appendix A (Informative) Warehousing Service Customer Satisfaction Survey Form 5

foreword

This document is in accordance with the provisions of GB/T 1:1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules of Standardization Documents" drafted: This document replaces GB/T 21071-2007 "Quality Requirements for Warehousing Services": Compared with GB/T 21071-2007, except for structural adjustment and In addition to editorial changes, the main technical content changes are as follows: --- Changed the description of the standard content in the scope (see Chapter 1, Chapter 1 of the:2007 edition); --- Changed the standard cited in the normative reference document (see Chapter 2, Chapter 2 of the:2007 edition); --- Delete the terms and definitions of "cargo location" and "counting" (see Chapter 3 of the:2007 edition); --- Change the service principle to basic requirements (see 4:1, 4:1:1 of the:2007 edition); --- Added the basic requirements for the disclosure of key indicators of warehousing service quality (see 4:3); --- Changed the requirements for warehousing operations (see 4:4, 4:2, 4:3, 4:4, 4:5, 4:6, 4:7, 4:8, 4:9, 4:10 of the:2007 edition); --- Increased the requirements for the warehousing service quality assessment index system (see Chapter 5); --- Delete the relevant requirements for the use of evaluation indicators (see 5:1 of the:2007 edition); ---Added four evaluation indicators and requirements of "storage timely rate", "temperature compliance rate", "temperature monitoring frequency" and "information system management rate" (see 5:1:2, 5:1:5, 5:2:5, 5:3:2); --- Changed the expression and requirements of "order completion rate on time" (see 5:1:3, 5:2:4 of the:2007 edition); --- Changed the index rate of "outbound error rate" (see 5:1:4, 5:2:1 of the:2007 edition); --- Changed the index rate of "responsible cargo damage rate" (see 5:2:2, 5:2:2 of the:2007 edition); --- Changed the index rate of "account matching rate" (see 5:2:3, 5:2:3 of the:2007 edition); --- Changed the expression and index rate of "effective complaint rate" (see 5:2:4, 5:2:7 of the:2007 edition); --- Changed the expression and index rate of "accuracy rate of documents and information transmission" (see 5:3:3, 5:2:5 of the:2007 edition); --- Changed the expression and index rate of "on-time rate of data and information transmission" (see 5:3:4, 5:2:6 of the:2007 edition); --- Increased requirements for customer satisfaction surveys (see Chapter 6): Please note that some content of this document may be patented: The issuing agency of this document assumes no responsibility for identifying patents: This document is proposed and managed by the National Logistics Standardization Technical Committee (SAC/TC269): This document is drafted by: China Warehousing and Distribution Association, State Grid Hebei Zhangjiakou Wind-Light Storage and Transmission New Energy Co:, Ltd:, Zhengben Logistics Group Co:, Ltd:, Zibo Vocational College, Zhejiang Yinlun Putian Supply Chain Management Co:, Ltd:, Hubei Jiuzhou Tongda Technology Development Co:, Ltd:, Shenzhen Yue Sea Global Supply Chain Co:, Ltd:, Beijing Commercial Storage and Transportation Company, Guangdong Huada Logistics Corporation, Kerry EAS Logistics Co:, Ltd:, Baosuwu Flow Enterprise Group Co:, Ltd:, Shanghai Zhengming Modern Logistics Co:, Ltd:, Shanghai Warehousing and Distribution Industry Association, Zhejiang Zhengji Plastic Industry Co:, Ltd: Ltd: The main drafters of this document: Li Yan, Li Zhongliang, Li Xiaoang, Zheng Yuqing, Liu Hanmin, Wang Hongmin, Wang Ning, Yang Qiuyue, Fu Gang, Zhang Quan, Hu Jian, Liu Zhiwei, Ge Baogen, Yang Shaoyong, Huang Zhengming, Chen Xianglong, Rao Zunling, Lin Zhenyu, Yu Shimei, Wang Wei: The previous versions of this document and its superseded documents are as follows: ---First published in:2007 as GB/T 21071-2007; ---This is the first revision: Warehousing service quality requirements

1 Scope

This document specifies the basic requirements for warehousing services, service quality indicators and requirements, and requirements for customer satisfaction surveys: This document applies to quality management of general and cryogenic warehousing services:

2 Normative references

The contents of the following documents constitute essential provisions of this document through normative references in the text: Among them, dated citations documents, only the version corresponding to that date applies to this document; for undated references, the latest edition (including all amendments) applies to this document: GB/T 24616 Refrigerated and frozen food logistics packaging, marking, transportation and storage GB/T 31078 Specification for Low Temperature Storage Operation SB/T 10977 Warehousing operation specification

3 Terms and Definitions

There are no terms and definitions that need to be defined in this document:

4 Basic requirements

4:1 Warehousing services should implement the customer-centric service principle: 4:2 The enterprise should have a sound service quality management system: 4:3 The enterprise shall disclose the key indicators of warehousing service quality and the rate of meeting the required indicators: 4:4 General warehousing operations and management shall comply with the requirements of SB/T 10977, and low-temperature warehousing operations and management shall comply with GB/T 31078, GB/T 24616 requirements:

5 Service quality indicators and requirements

5:1 Warehousing operations 5:1:1 Key Indicators The service quality of warehousing operations should be assessed from the timely rate of warehousing, the on-time completion rate of outbound orders, and the rate of outbound errors: The service quality should also be assessed on the temperature compliance rate: 5:1:2 In-time rate of warehousing 5:1:2:1 The ratio of the system warehousing order quantity to the total warehousing order quantity completed on time during the assessment period shall be calculated according to formula (1): Rrkjs= Ork Ozrk× 100% (1) ......

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