GB/T 15624-2011 English PDFUS$209.00 ยท In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. GB/T 15624-2011: Guidelines for standardization of services Status: Valid GB/T 15624: Historical versions
Basic dataStandard ID: GB/T 15624-2011 (GB/T15624-2011)Description (Translated English): Guidelines for standardization of services Sector / Industry: National Standard (Recommended) Classification of Chinese Standard: A12 Classification of International Standard: 03.080 Word Count Estimation: 9,991 Date of Issue: 2011-12-30 Date of Implementation: 2012-04-01 Older Standard (superseded by this standard): GB/T 15624.1-2003 Quoted Standard: GB/T 1.1; GB/T 24620; GB/T 28222-2011 Regulation (derived from): Announcement of Newly Approved National Standards No. 23 of 2011 Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China Summary: This standard specifies the scope of standardization of services, the type of service standards, service standards, implementation, and evaluation and improvement of such content. This standard applies to services standardization work. GB/T 15624-2011: Guidelines for standardization of services---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.Guidelines for standardization of services ICS 03.080 A12 National Standards of People's Republic of China Replacing GB/T 15624.1-2003 Service Guide for standardization Issued on. 2011-12-30 2012-04-01 implementation Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China Standardization Administration of China released ForewordThis standard was drafted in accordance with GB/T 1.1-2009 given rules. This standard replaces GB/T 15624.1-2003 "Service Guide for standardization - Part 1. General." This standard compared with GB/T 15624.1-2003, the main changes are as follows. --- Modify the terms and definitions (see Chapter 3); --- Modify the rule (see Chapter 4); --- Revised standardized service range (see Chapter 5); --- Modify the type of service standards (see Chapter 6); --- Remove the basic contents of service standards; --- Increasing the service standards (see Chapter 7); --- Revised service standards implementation, and evaluation and improvement (see Chapters 8 and 9). This standard by the National Standardization Technical Committee Service (SAC/TC264) and focal points. This standard drafting units. China National Institute of Standardization. The main drafters of this standard. Liu Yang into, Zeng Yi, Cao Lili, Li Han, Wangshi Chuan, Zhu Yan. Service Guide for standardization1 ScopeThis standard specifies the range of standardized services, the type of service standards, service standards, implementation and evaluation and improvement and so on. This standard applies to service standardization.2 Normative referencesThe following documents for the application of this document is essential. For dated references, only the edition are not applicable to the present file. For undated references, the latest edition (including any amendments) applies to this document. GB/T 1.1 Standardization Guide Part 1. Standard structure and drafting GB/T 24620 service standards guidelines consider consumer demand GB/T 28222-2011 standard preparation of General Services3 Terms and DefinitionsThe following terms and definitions apply to this document. 3.1 Service service Service providers and customers contacted a number of activities generated during the process and its results, the result is usually invisible. [GB/T 28222-2011, Definition 2.1] 3.2 Services serviceindustry Activity in the service sector in general. Note. The service industries including transportation, storage, post and logistics, information services, wholesale, retail and leasing industry, accommodation and catering, finance, real estate Industry, business services, scientific research and technical services, water conservancy, environment and public facilities management and utilities, resident services, repair and maintenance services Industry, education, training and human resource services, health, social security, social welfare and social work, culture, sports, recreation and tourism, public administration And public safety, animal husbandry and fishery service industry. 3.3 Service standards servicestandard Provision of services should meet the requirements to ensure their applicability criteria.4 General4.1 focus on customer needs Standardization of services should be based on customer demand, the development of standards, implementation process, to fully absorb the customer participation, especially consumption Representatives participate, improve customer satisfaction, protect the legitimate interests of consumers. 4.2 in close connection with industrial development Standardization of services should rely on the work of development of related industries, in line with industry practice, norms guiding the services market; at the same time pay attention to the standard ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of GB/T 15624-2011_English be delivered?Answer: Upon your order, we will start to translate GB/T 15624-2011_English as soon as possible, and keep you informed of the progress. 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Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.Question 5: Should I purchase the latest version GB/T 15624-2011?Answer: Yes. Unless special scenarios such as technical constraints or academic study, you should always prioritize to purchase the latest version GB/T 15624-2011 even if the enforcement date is in future. Complying with the latest version means that, by default, it also complies with all the earlier versions, technically. |
