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GB/T 33461-2016 English PDF

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GB/T 33461-2016: Specification of extended warranty service for household electrical appliances
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GB/T 33461-2016English199 Add to Cart 3 days [Need to translate] Specification of extended warranty service for household electrical appliances Valid GB/T 33461-2016

PDF similar to GB/T 33461-2016


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Basic data

Standard ID GB/T 33461-2016 (GB/T33461-2016)
Description (Translated English) Specification of extended warranty service for household electrical appliances
Sector / Industry National Standard (Recommended)
Classification of Chinese Standard A20
Classification of International Standard 03.080.01
Word Count Estimation 10,187
Date of Issue 2016-12-30
Date of Implementation 2017-07-01
Regulation (derived from) National Standard Notice No.27 of 2016
Issuing agency(ies) General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China

GB/T 33461-2016: Specification of extended warranty service for household electrical appliances

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification of extended warranty service for household electrical appliances ICS 03.080.01 A20 National Standards of People's Republic of China Standardization of appliance extension service 2016-12-30 release 2017-07-01 implementation General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China China National Standardization Management Committee released Directory Preface I 1 Scope 1 2 normative reference document 1 3 Terms and definitions 1 4 appliance extension organization and business type 2 5 appliance extension service provider requirements 2 6 warranty service provider warranty and risk management responsibility 3 7 appliances extended warranty service elements 4 8 appliances extended warranty service procedures 4 Monitoring and improving the quality of service Reference 6

Foreword

This standard is drafted in accordance with the rules given in GB/T 1.1-2009. This standard is proposed and centralized by the Ministry of Commerce of the People's Republic of China. The drafting unit of this standard. China Household Electrical Appliances Service Maintenance Association, Suning Yun Shang Group Co., Ltd., the new security service (days (Shanghai) Co., Ltd., Anxin Long Consulting Co., Ltd., Qingdao Risun Electric Service Co., Ltd., China China People's Property Insurance Co., Ltd., Matsushita Electric (China) Co., Ltd., Beijing easy to pay Network Technology Co., Ltd., Shenzhen Yian Yanbao Aftermarket Management Co., Ltd., Shanghai Anyan Electronic Technology Service Co., Ltd., Sichuan Express Power Service Chain Co., Ltd. The drafting of this standard. Liu Xiumin, Zhao Zeren, Guo Huibing, Liu Song, Li Fuquan, Li Liqun, Liang Weijiang, Lai Yi Xing, Ma Ying, Chen Kai, Shen Wenbing, Xu Yannan, Wang Wei, Li Weiyong, Ding Lintong, Bao Yi, Liao Yuangang. Standardization of appliance extension service

1 Scope

This standard stipulates the organization and business type of the appliance extension service, the requirements of the practitioner, the warranty and risk management responsibility, the appliance extension service Su, service procedures, and the corresponding quality of service monitoring and improvement. This standard applies to the operation and management activities of the appliance extension service.

2 normative reference documents

The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this article Pieces. For undated references, the latest edition (including all modifications) applies to this document. Code for evaluation of customer satisfaction for household and similar electrical appliances services SB/T 10425-2007

3 terms and definitions

The following terms and definitions apply to this document. 3.1 Home appliances householdelectricalappliances In the home or similar environment, consumers need to meet the needs of life, entertainment and information consumption of electronic and electrical products. 3.2 Warranty The company for the sale of goods within a certain period of time due to product quality problems arising from the failure of the maintenance and repair services. 3.3 Extended warranty service extendedwarrantyservice In the three packs of period and home appliance manufacturers warranty commitments, to provide consumers with agreed time interval agreed scope and responsibilities of the warranty, etc. Content of the paid services, services to the contract or other forms of agreement. 3.4 Appliance extension service provider providerofextendedwarrantyserviceforhouseholdelectricalappliances Engaged in home appliance extension service sales, project management, risk management, maintenance services and all related services activities of enterprises and other organizations. 3.5 Prepaid prepayment The fee charged by the service provider in order to provide the product with the product maintenance service. 3.6 Service consumer satisfaction servicecustomersatisfaction The perceived satisfaction of the consumer's needs (expressly, usually implicitly or necessarily fulfilled by the demand or expectation). [SB/T 10425-2007, definition 3.8]

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