|
US$199.00 ยท In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email.
GB/T 33358-2016: Specification for government hotline service
Status: Valid
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 33358-2016 | English | 199 |
Add to Cart
|
3 days [Need to translate]
|
Specification for government hotline service
| Valid |
GB/T 33358-2016
|
PDF similar to GB/T 33358-2016
Basic data | Standard ID | GB/T 33358-2016 (GB/T33358-2016) | | Description (Translated English) | Specification for government hotline service | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080 | | Word Count Estimation | 10,172 | | Date of Issue | 2016-12-13 | | Date of Implementation | 2017-07-01 | | Regulation (derived from) | National Standard Notice No.313 of 2016 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | GB/T 33358-2016: Specification for government hotline service---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification for government hotline service
ICS 03.080
A12
National Standards of People's Republic of China
Government Hotline Service Specification
2016-12-13 released
2017-07-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China
China National Standardization Management Committee released
Foreword
This standard is drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed by the National Service Standardization Technical Committee (SAC/TC264).
The drafting unit of this standard. Jinan City Government 12345 Citizen Service Hotline, Shandong Province Quality and Technical Supervision, Shandong Provincial Standardization Research Institute,
Jinan City Quality and Technical Supervision, Beijing non-emergency rescue service center, Shanghai 12345 public service hotline, Guangzhou 12345 government service
Hotline, Kunming Municipal People's Government mayor hotline, Taiyuan city government 12345 convenience service hotline, Shandong University School of political science and public administration,
Shandong Radio and Television, the CPC Jinan Municipal Party School, Jinan City Government Research Office, Jinan Daily Newspaper Group, Jinan Radio and Television, China Alliance
Network Communications Co., Ltd. Jinan Branch.
The main drafters of this standard. Li Shengli, Guo Dalei, Zhang Lujun, Sun Yuanwen, Zhao Guojun, Wang Tao, Zhao Lin, Ma Xiaoou, Zhao Honghong,
Shao Jianzhong, Shang Li, Cao Xianqiang, Deng Xiangchao, Song Chuanjie, Qiao Yuanzheng, Wang Zhi, Zhang Baojun, Chang Yanyun, Lu Hongtao, Liu Yingfeng, Cheng Xinmin, Wang Huan,
Li Kaisen, Xu Sudong, Zhang Yong, Shi Wei, Li Jingfa, Ma Li, Liu Qingxian, Wang Guobo, Li Yan, Hu Lei, Han Longbin, Hao Lei, Zheng Tingting.
Government Hotline Service Specification
1 Scope
This standard specifies the terms and definitions of the government hotline, basic requirements, service content and requirements, quality of service control, service evaluation and
Improve.
This standard applies to the operation, management and service of the government hotline.
2 normative reference documents
The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this article
Pieces. For undated references, the latest edition (including all modifications) applies to this document.
Evaluation of Government Hotline Service
3 terms and definitions
The following terms and definitions apply to this document.
3.1
Government hotline governmenthotline
Non-emergency public service call system established by the government and its functional departments.
3.2
Government hotline service governmenthotlineservice
Relying on the government hotline (3.1), through telephone, SMS, mailbox, website and other media, etc., for the organization or individual participation in social governance,
Access to public service provision policy information consultation, appeal and return visit and other public services.
3.3
Government hotline service provider governmenthotlineserviceprovider
Implement the government or department of the government hotline service (3.2).
3.4
Service object serviceobjects
Advice to the Government Hotline (3.1), reflect the demands, suggest natural advice, natural persons, legal persons or other organizations.
3.5
Knowledgebase
Government hotline service providers on the relevant laws, regulations, policy documents, departmental duties, business matters and other government affairs and public services
Of the information, to collect, organize, form a storage, maintainable, queryable information collection.
3.6
Work order workflowsheet
Record the basic information of the service object, the contents of the matter, handling the situation, supervision, return the results of hotline service to run the whole process of workflow
Transfer orders.
3.7
Triartite call tripartitetelephoneconversation
Government hotline service personnel, clients, matters involved in the department or unit staff, to take the same way the three parties to answer the service
Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of GB/T 33358-2016_English be delivered?Answer: Upon your order, we will start to translate GB/T 33358-2016_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time. Question 2: Can I share the purchased PDF of GB/T 33358-2016_English with my colleagues?Answer: Yes. The purchased PDF of GB/T 33358-2016_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet. Question 3: Does the price include tax/VAT?Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countriesQuestion 4: Do you accept my currency other than USD?Answer: Yes. If you need your currency to be printed on the invoice, please write an email to [email protected]. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.
|