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GB/T 32320-2015: Basic requirements of bank branches services
Status: Valid
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 32320-2015 | English | 168 |
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Basic requirements of bank branches services
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GB/T 32320-2015
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Basic data | Standard ID | GB/T 32320-2015 (GB/T32320-2015) | | Description (Translated English) | Basic requirements of bank branches services | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A11 | | Classification of International Standard | 03.060 | | Word Count Estimation | 8,882 | | Date of Issue | 2015-12-28 | | Date of Implementation | 2016-06-01 | | Quoted Standard | JR/T 0068 | | Regulation (derived from) | State Standard Announcement 2015 No.41 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the bank outlets service environment, services, service management, consumer protection and other basic content. This standard applies to fixed bank branches offer services for community banks, off-bank self-service banking outlets innovative, partly with reference to the relevant requirements of this standard on hardware configuration. | GB/T 32320-2015: Basic requirements of bank branches services---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Basic requirements of bank branches services
ICS 03.060
A11
National Standards of People's Republic of China
Bank branches Services Basic Requirements
Issued on. 2015-12-28
2016-06-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Foreword
This standard was drafted in accordance with GB/T 1.1-2009 given rules.
The standard proposed by the People's Bank of China.
This standard by the National Standardization Technical Committee on Finance (SAC/TC180) centralized.
This standard drafting units. China National Institute of Standardization, China Financial Computerization Corporation, Industrial and Commercial Bank of China, Agricultural Bank of China, China Construction
Let Bank, Bank of China, the rich Yunnan banks, rural credit cooperatives in Guangdong Province, Prudential Bank, Beijing Bank, China Merchants Bank, Bank of East Asia, China Jin Guosheng recognize
Accreditation Centre, the China Banking Association, the China Consumer Association.
The main drafters of this standard. Zeng Yi, Lushu Chun, Wu Xiangyang, Chen Wenxiong, Cao Lili, Yang Qian, Zhengchu Lin, Zhao Zhilan, Hao Bin, Zhang laughed Pro,
Chen Hong, Sun Chunguo, Chen Hua, Chen, Li Linyi, Cozumel, Zheng Xuefei, Yang Min, Jiang Wei, Wu Zengzhong, Liang Jianyu, Li Xin, Guo Runxia, \u200b\u200bWang Dongsheng,
Wan Jun, Zhang times, Di, Chen Jing, Jiao Jiao, Xin Yongquan, Chen Yuan, the Chen Jian, Li Han, Hou Fei, Yang Shuo, Zhang Yuchen.
Bank branches Services Basic Requirements
1 Scope
This standard specifies the bank outlets service environment, services, service management, consumer protection and other basic content.
This standard applies to fixed bank branches offer services for community banks, off-bank self-service banking outlets innovative, Kabe
Referring to this sub-standard requirements on hardware configuration.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
JR/T 0068 online banking information systems security General specification
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
Bank outlets bankbranches
Approved by the regulatory authorities and issued a "financial license" and "business license", for the community to provide banking and financial services independent business premises.
3.2
Customer objections customerdissent
Customer experience in bank branches of financial services during the course of the bank staff, bank products, banking services processes and banking services provided
Different expression and other aspects of the facilities.
4 Environmental Services
4.1 dot logo
Including bank branches should be provided outside the network identifies significant public easy to identify the relevant requirements are as follows.
--- Various logo should be standardized and unified, no stains, no damage to Chinese-based, special circumstances may raise other languages;
--- Internal function partition should be clearly identified, labeled appropriately, clear guidelines;
--- External identification should express institution name, business hours, business and other related information;
--- Nighttime business outlets external ID should moderate brightness, easy customer identification.
4.2 Environmental Facilities
Bank branches should create a safe, comfortable, orderly, clean, bright service environment for customers to conduct business, the relevant requirements are as follows.
--- Should keep the environment clean and tidy, no security risks, no health corners, no debris placed to ensure smooth access to the customer;
--- Setting the electronic display, propaganda showcase, etc., should be kept clean, to promote its content accurate and precise, timely updates, was the normal business hours
Shows, play;
--- Should provide customers and non-motorized vehicles or bits corresponding function service;
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